Beyond Philosophy

MARCH 5, 2015

There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Southwest Attacks Its Late Problem Head-on with Its Customers.

Airlines 330

Airlines Transportation Customer centricity Employee engagement 330

Beyond Philosophy

NOVEMBER 3, 2014

Both of these challenges present obstacles to reliable delivery windows, not to mention food storage for transportation, i.e., the ice cream melts by the time it gets to the consumer’s house. As we have said in other posts, changing customer’s behavior can be difficult (Link once published). However, the hold up could be the consumer.

Marketing 220

Marketing Transportation Customer emotions Customer centricity 220

C3Centricity

OCTOBER 1, 2019

I hope they inspire you to do the same and to aspire to exceed customer satisfaction whenever and wherever you can. to be the Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.". That makes it crystal clear how customer centric they are.

Marketing 72

Marketing Customer centricity CRM Transportation 72

CSM Magazine

MAY 19, 2023

This involves prioritizing customer needs and preferences. By focusing on providing value to customers, companies can foster long-term relationships, improve customer satisfaction, and drive business growth.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

PeopleMetrics

MAY 12, 2022

In this hotel example, the sample customer is a frequent solo business traveler, married, age 40, in town for a professional conference. She likes uncomplicated check-in experiences, easy access to transportation, quiet nights, and convenient food options. Stages of the Customer Journey. Using a Customer Journey Map.

Journey mapping 62

Journey mapping B2C Feedback B2B 62