Key Metrics for Tracking & Measuring Contact Center Performance
JustCall
OCTOBER 6, 2023
Here are the metrics that will come into play while measuring immediacy: Queuing Wait Times: It is the amount of time a customer spends waiting in a queue or on hold before they are served. 43% of customers find long call hold times frustrating, and that’s why reducing it considerably improves the experience.
Let's personalize your content