Fonolo

OCTOBER 5, 2021

Customer experience surveys can tell you a lot about the service callers are receiving from agents, and NPS is a key statistic you should be considering when reviewing how successful your contact center is at providing exceptional customer service. Creating a Customer Service Strategy That Drives Business Growth.

Abandon rate 153

Abandon rate Inbound sales Contact Center Surveys 153

Grupo Noa

MAY 11, 2022

High-quality customer service. By outsourcing the customer-care service to a genuine call center, business owners can offer the best support to their customers. At quite a lucrative investment, they can receive highly professional customer support services from ace telemarketing ninjas. Advanced technology.

Call Center 52

Call Center outsourcing Inbound sales Telemarketing 52

TLC Associates

OCTOBER 23, 2019

Are your DIY customer service strategies delivering the best possible results? Though most understand the big ideas and principles behind best-in-class customer service, the struggle to implement them successfully is real. That way, SLAs are kept and customer satisfaction scores increase.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. It could also cause many existing customers to call and check their coverage level to make sure they’re adequately prepared.

Analytics 48

Analytics Self service Inbound sales Customer effort 48

OctopusTech

SEPTEMBER 9, 2023

You will get a deep understanding by which you can make an informed business decision on whether this strategy matches your business needs. They can go through all the insights of customer behaviour and interactions which helps them to improve their business strategies.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Tethr

MARCH 1, 2021

Here at Tethr, we’re on a mission to peel back the layers of uncertainty that surround customer conversations and deliver real, actionable data instead. This year, we’re exploring a new frontier: inbound sales. We built a predictive sales model using Tethr to test inbound sales behaviors. Want to learn more?

B2C 68

B2C Sales Inbound sales Coaching 68

JustCall

JANUARY 18, 2023

How to Build an Inbound Calling Strategy? For building an inbound calling strategy, one should follow the below points: Define your target audience : Identify the types of customers or clients you want to attract and tailor your inbound calling strategy to their needs and preferences. Inbound Calling.

outsourcing 52

outsourcing Scripts Call Center Interactive Voice Response 52