Tethr

DECEMBER 21, 2021

This problem isn’t unique–in fact, it’s an industry standard. If your beautiful Ford Mustang’s engine is making a funny noise, most of us aren’t going to head out to our garage and take our own engine apart to figure out what’s wrong with it. Understanding how issue sensing works for you.

Engineering 99

Engineering industry standards Analytics Contact Center 99

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. These KPIs help management in identifying trends, industry standards, and implanting required solutions for improving the overall call center performance.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Tethr

OCTOBER 2, 2020

And a customer’s journey (a.k.a. From a customer service interaction over the phone with a customer care rep. in your contact center, to a live chat with your product support team online to a customer prospecting or account maintenance interaction via email with a business development manager or an account manager.

Customer effort 105

Customer effort Customer Care Coaching Surveys 105

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. Unfortunately, 8×8 misses out on this front.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52