Fonolo
JANUARY 14, 2020
It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Nice Reply.
ClearAction
FEBRUARY 7, 2016
Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Customer-Centricity Means Customer-Centric BKM: Amazon, USAA, Zappos. Customer Retention Begins With Trust article.
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SmartKarrot
DECEMBER 2, 2020
She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. Currently, she also serves as an executive member in the CXPA (Customer Experience Professionals Association). Annette Franz, CEO, and Founder, CX Journey Inc.
JivoChat
AUGUST 9, 2021
According to a 2019 Microsoft report , 90% of respondents said customer service has a significant influence on the brands they buy from—and stick with long-term. Today, many customers care more about experience than product or even price. Personalized customer service improves customer retention.
JivoChat
AUGUST 9, 2021
According to a 2019 Microsoft report , 90% of respondents said customer service has a significant influence on the brands they buy from—and stick with long-term. Today, many customers care more about experience than product or even price. Personalized customer service improves customer retention.
Comm100
OCTOBER 11, 2017
Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.
Comm100
OCTOBER 17, 2017
Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.
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