Customer advocacy, Multichannel and Sales

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Customer advocacy

Multichannel

Sales

SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

AUGUST 1, 2019

With SYKES’ service capabilities, global reach and innovative approach, we look forward to improving service experiences for our healthcare operations,” said Tom Philibotte, Vice President of Customer Advocacy at Cigna. Its Americas and EMEA regions primarily provide customer?engagement Sykes Enterprises, Incorporated.

Multichannel

Multichannel Healthcare Technical Support Transportation

6 Social Customer Service Rules Your Brand Needs to Know

VocalCom

OCTOBER 16, 2017

It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. To win your customers’ loyalty, answer them quickly and sincerely. The more you engage with customers, the more you drive sales.

Customer Service

Customer Service Contact center software Customer advocacy Contact Center

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

6 Social Customer Service Rules Your Brand Needs to Know

Webinars

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