Sykes

AUGUST 1, 2019

With SYKES’ service capabilities, global reach and innovative approach, we look forward to improving service experiences for our healthcare operations,” said Tom Philibotte, Vice President of Customer Advocacy at Cigna. Its Americas and EMEA regions primarily provide customer?engagement Sykes Enterprises, Incorporated.

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Eptica

SEPTEMBER 28, 2015

Improve customer satisfaction Improve customer loyalty Improve brand reputation Improve customer advocacy Decrease costs Gain customer insights How do they measure this? Respondents to the survey ranked the top six objectives in the following order, with the most important first. Share this page on: Tweet.

Contact Center 81

Contact Center Multichannel Customer centricity Abandon rate 81

Avaya

NOVEMBER 8, 2017

In many ways, a high-touch approach can be the catalyst needed to drive innovation, competitiveness, revenue, and customer advocacy. Multichannel is vital for interacting within a range of industries, especially banking. In fact, over 60% of global banking customers say it’s important to them.

Banking 40

Banking Multichannel Customer advocacy Upselling 40

Avaya

MAY 10, 2016

According to Gartner, by year-end 2018, a customer digital assistant will recognize individuals by face and voice across channels and partners. Supporting participation across time and space on any device, engagement will lead to better business outcomes; more productivity, loyalty, enthusiasm, customer satisfaction, and customer advocacy.

Multichannel 48

Multichannel Customer advocacy Customer retention Call Center 48

VocalCom

NOVEMBER 27, 2017

The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications.

Customer Service 91

Customer Service Contact center software Customer advocacy Contact Center 91

VocalCom

OCTOBER 16, 2017

It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. Conversely, ignoring complaints is highly damaging—a Conversocial study found that 88% of consumers are less likely to purchase from brands that do not answer complaints on social media.

Customer Service 54

Customer Service Contact center software Customer advocacy Contact Center 54