CustomerSuccessBox

JUNE 24, 2022

It’s an effective way to predict how likely users are to stick with your brand and eventually give signals for renewals and lead to customer advocacy. And it is much easier to retain existing customers than to find new customers. Thus eventually boosting customer engagement. Upselling the right way.

Upselling 52

Upselling SaaS Customer advocacy Metrics 52

Nicereply

FEBRUARY 2, 2024

By implementing effective customer success initiatives, you can help customers gain maximum value from your product, thus increasing customer happiness. This article examines what customer success is and why it’s important, and shares valuable tips to build a customer success strategy.

Education 59

Education Accountability Customer retention Journey mapping 59

CSM Practice

FEBRUARY 24, 2020

An increase in this metric over time is a sign that your customer success team is becoming more efficient at its core goals. Average Time to First Value = Total Number of Days from Start of Onboarding to First Value for All Customers / Number of All Customers. 3. Customer Effort Score (CES).

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Amity

JULY 4, 2017

Similarly, a promoter is literally telling you that they get so much value out of your service that they would recommend you – this warrants looking into putting that customer through your customer advocacy playbook. Gather feedback at key points of the customer journey to give more context and meaning to your NPS score.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66