Customer advocacy Customer centricity Customer Experience Magazine 
ShepHyken
FEBRUARY 25, 2024
Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.
Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.
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Amity
MAY 19, 2017
National Geographic: Dropbox Business Customer Spotlight. The iconic magazine uses Dropbox to help speed up the process of localizing content into dozens of international editions, inspiring people around the globe to go out and explore the world. Why it’s so great: Customer centricity.
Toister Performance Solutions
DECEMBER 2, 2021
Employee brand evangelists: Are naturally customer-centric. Turning your employees into brand evangelists can create several big advantages when serving customers. They're able to tap into their experiences as gardeners when advising a customer on how to grow a bumper crop of tomatoes or resuscitate a dying houseplant.
InGenius
DECEMBER 19, 2019
Contact Center Productivity: Transforming the omni-channel customer experience. All companies are shaped by their customers. And the means by which our customers communicate with us has a profound and direct impact on their perception of us, not to mention their willingness to do business with us. Pretty good for 2019!
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