Vcaretec

JUNE 6, 2022

There are a lot of outdated myths out there about outsourced customer care, and we’ve dispelled the biggest ones recently on the Vcare blog. Outside of the common misconceptions, though, we often get questions from clients and customer experience executives about the Pros and Cons of their outsourcing options.

Customer Care 89

Customer Care Wireless Telecommunications outsourcing 89

Vcaretec

JUNE 6, 2022

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. This is tragic!

Customer advocacy 90

Customer advocacy Wireless Customer Care Benchmark 90

ChurnZero

JANUARY 8, 2021

Jennifer was most recently Senior Vice President of Customer Success and Chief of Staff at Imperva, where she was responsible for embedding customer focus across the organization while operationalizing repeatable, measurable growth motions across diverse business and product lines. Follow Mahesh on LinkedIn. .

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98