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Pros and Cons of Customer Care Onshoring, Offshoring, and Nearshoring

Vcaretec

There are a lot of outdated myths out there about outsourced customer care, and we’ve dispelled the biggest ones recently on the Vcare blog. Outside of the common misconceptions, though, we often get questions from clients and customer experience executives about the Pros and Cons of their outsourcing options.

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ChurnZero’s 10 Customer Success Leaders to Watch in 2021

ChurnZero

Jason joined Alida in 2018 with over 20 years of experience leading customer success and operations teams, where he developed a deep expertise in driving customer value with a focus on empathy to ensure optimal business outcomes for customers. Miya Gray, Senior Vice President of Customer Success, Apervita.