article thumbnail

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested

ChurnZero

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

article thumbnail

Measuring Customer Loyalty Through Data

Vcaretec

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. This is tragic!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Pros and Cons of Customer Care Onshoring, Offshoring, and Nearshoring

Vcaretec

In this article, we want to break down customer service onshoring, offshoring, and nearshoring, giving you the full picture of risks and rewards associated with each model. CON - Another way that language and culture creates a barrier is with your customers’ names.

article thumbnail

SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives. ” For more information about our innovative healthcare solutions, visit us here. channel demand generation and global customer engagement services.

article thumbnail

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards

ChurnZero

Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry.

article thumbnail

ChurnZero’s 10 Customer Success Leaders to Watch in 2021

ChurnZero

Miya Gray, Senior Vice President of Customer Success, Apervita. “We are absolutely thrilled to have someone as experienced and accomplished as Miya to lead Apervita’s customer engagement strategy,” said Kareem Saad, President & Chief Operations Officer at Apervita. Follow Mahesh on LinkedIn. .

article thumbnail

Webinar Q&A Recap: The Path to Advocacy at Scale

Education Services Group

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.