ChurnZero

MAY 15, 2024

73%) Supporting CSMs in difficult customer situations. (71%) 67%) Elsewhere in the survey, 68% of CSMs say they like and appreciate their managers. The issue, however, is that interpersonal leadership skills alone won’t help CSMs hit their goals in 2024. Download the 2024 CSM Confidential Report here.

Chief Customer Officer 52

Chief Customer Officer Coaching Surveys Best practices 52

ChurnZero

DECEMBER 27, 2019

CSM Confidential – Part 1: Difficult Customer Conversations . This was our first installment of CSM Confidential – where real-world CS practitioners give their unfiltered responses to some of the most challenging, frustrating , and cringeworthy CSM experiences. We’re honored to be recognized as : .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

CustomerSuccessBox

MAY 17, 2021

For example- You send an email to the customer for Onboarding detailing the steps to importing data, creating a new report or starting a new project, etc. How many have actually created the report or imported the data? In reality, if the last login was 10 days ago, it should get flagged and alert the CSM. Segmenting Customers.

Customer retention 52

Customer retention SaaS Accountability 52