TechSee

SEPTEMBER 21, 2023

Sophie AI is trained using product and process documentation, refined based on your service transcripts, gains valuable context from CRM data, and product and service visuals, and takes action through these same integrations. For example, a customer trying to set up their new connected TV can open a video chat session with your AI Agent.

Engineering 109

Engineering Enterprise Chatbots Self service 109

JustCall

AUGUST 8, 2023

Previously, contact center agents had to physically dial multiple numbers every day. But now, they can easily find customer details on a Customer Relationship Management (CRM) system and call them with a click. This ensures that customers are directed to the most suitable agent or department.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Virtual Agent 52

TeleDirect

OCTOBER 25, 2023

At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. We connect with qualified leads and new sales opportunities using CRM data analysis. Some agencies are replacing call agents with AI-powered virtual agents.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Fonolo

APRIL 6, 2020

HubSpot is one of the leading players in the contact call center space and is one of the best CRM systems for most businesses. It allows agents to provide better service and give you tools to upsell as well. It has call recording, analytics settings and a host of other integrations.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

SmartKarrot

APRIL 17, 2023

Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Discover opportunities for innovation based on customer needs and feedback.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

APRIL 29, 2021

How can Customer Success be benefitted by AI Virtual Assistant? Use of AI to target Customer data: Be it lead generation, nurturing, abandonment, or upselling , it is all about data. Chatbots to the rescue: As discussed, chatbots are a part of AI virtual agents that help in customer support.

Chatbots 10

Chatbots CRM Virtual Agent Upselling 10

IdeasUnlimited

JULY 28, 2022

To overcome the challenges mentioned above, we need to focus on improving the complete customer journey which ranges from engagement, buying the product or service, using it, after-sales support and then making use of upselling or cross-selling to increase revenue. Call Routing Towards The Best Agent.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59