TeleDirect

OCTOBER 25, 2023

At TeleDirect, we consider our agents the backbone of our company. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. Teams who want to outsource manual sales efforts—like lead generation and upselling—should also consider outsourcing to optimize resources and get faster results.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. And by the time you’ve added headcount to your internal team, it’s already costing you more than outsourcing to experts who have done this before.

Virtual Agent 87

Virtual Agent Self service outsourcing Call flow 87

SmartAction

SEPTEMBER 14, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. And by the time you’ve added headcount to your internal team, it’s already costing you more than outsourcing to experts who have done this before.

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45