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A Comprehensive Guide to Virtual Call Center and Contact Centers

Hodusoft

After 2022, the ubiquity of a wide range of Artificial intelligence (AI) tools and automation technologies have become increasingly prevalent in virtual call and contact centers. Decrease in Call Costs A majority of virtual call center software uses the VoIP technology for generating and receiving calls.

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IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences

Hodusoft

Since ITSPs utilize VoIP technology to transfer voice and multimedia over the Internet, it empowers Internet Telephony Service Providers to offer more cost-effective and flexible communication solutions as compared to traditional telephony. Enhancing overall productivity and enabling a unified communication experience.

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

By investing in robust infrastructure, call centers can optimize agent productivity, enhance call routing and queuing, ensure data security, and streamline overall operations. Together, these critical elements intertwine to create a cohesive and productive call center environment.

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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.

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JustCall vs. RingCentral: Which Is the Winning Platform?

JustCall

Companies know that robust VoIP services are essential. They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Users get deep-dive into a wide range of data and analytics, and help their agents amp up performance. 5 Get VoIP 4.5/5 How do you choose the best one?

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Top 8 RingCentral Alternatives & Competitors in 2023

JustCall

When it comes to assessing VoIP services, RingCentral often makes most lists due to its feature-rich service and the ability to access their phone across diverse devices. JustCall Overview JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams.

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8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools.

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