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Cloud, the ‘New Normal’ for business continuity and performance

VocalCom

Cloud-based contact center technology also supports seamless integration of self-service, analytics and AI tools such as chatbots and virtual assistants to flatten the curve of incoming calls and focus agents on the more complex conversations. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

Offering a solution which integrates seamlessly with the company’s CRM application , and offers instant access to both customer data and history of the customer journey across all channels, will enable agents remain performant from any location. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

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2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. Here are the top digital channels we recommend: Live chat Ticketing and email SMS/Messaging Social media Knowledge base Chatbots. This post includes highlights from our Omnichannel white paper.

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2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. Here are the top digital channels we recommend: Live chat Ticketing and email SMS/Messaging Social media Knowledge base Chatbots. This post includes highlights from our Omnichannel white paper.

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Choosing My Solution: A Customer Engagement Software Checklist

Comm100

Checking Multichannel Capabilities. Additional Considerations for CRM Solutions. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Checking Multichannel Capabilities. Checking Integration Capacities.

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