Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. And this is where sales training should spend the largest proportion of its focus. Why are you doing the training?

Sales 52

Sales Coaching Accountability Personalization 52

JustCall

MARCH 9, 2023

and get real-time updates, team members can drive consistent communication within the chat groups. CRM Integration Made Easy Ideal for: Organizations who want to encourage agents to correctly use the CRM. The right sales gamification software can effortlessly integrate into your organization’s CRM.

Gamification 52

Gamification Sales Morale CRM 52

Call Experts

FEBRUARY 4, 2021

Traditional time and attendance human resource management methods such as spreadsheets and word doc timesheets lead to payroll errors, reporting mistakes, and reduced employee morale. Best of all, the phone line instantly updates your CRM/ERM with a powered integration. . Avoid Errors with Payroll.

Morale 52

Morale Management Employee engagement Self service 52

Playvox

FEBRUARY 20, 2024

Once MongoDB implemented Playvox Workforce Management, these issues were resolved. The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate.

Management 88

Management Gamification Calibration Quality management 88

NobelBiz

SEPTEMBER 12, 2023

On the flip side, high ATTs may point to prolonged conversations, which can be indicative of inefficiencies, complex inquiries, or inadequate agent training. Customer Satisfaction: Longer talk times, indicated by a high ATT, can hint at potential issues in service delivery or product comprehension.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

NobelBiz

APRIL 18, 2022

As a contact center leader, you must focus on 3 aspects: Call Center Management Call center management encompasses all activities taking place in a call center. Of all the elements in your company, call center management is the most critical. And while call center management is important, it’s not easy to implement.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

aircall

JUNE 25, 2021

Employees will spend less time trying to get a hold of each other, achieving business goals in a more timely manner. Improves Time Management. Operations management also improves time management across the company. Use CRM integrations to connect conversations. Seamless internal collaboration.

Management 62

Management Education Call Center virtual call center 62