Taylor Reach Group

NOVEMBER 17, 2017

Each of us were asked to contribute our perspective on the top 3 trends and while all of the mentioned Customer Support trends are very relevant in the Customer Service industry, here is a summary of my insights to this topic. Banks are already deploying ITMs (Interactive Teller Machines).

Customer Support 63

Customer Support Self service Technical Support Chatbots 63

ijgolding

NOVEMBER 3, 2016

Having the support, sponsorship and regular access to the board as well as the right levels of investment holds the key to success. The role of the board is to provide and demonstrate leadership, provide overall governance and be accessible for the customer experience team to be successful.

CRM 68

CRM Technical Support Finance Government 68

aircall

MARCH 6, 2018

Product experts, technical support, and “accounts payable” fall into this category. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. Hierarchy is not a dirty word when structuring your support team. This team includes fewer, more specialized individuals.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Product experts, technical support, and “accounts payable” fall into this category. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. Hierarchy is not a dirty word when structuring your support team. This team includes fewer, more specialized individuals.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

aircall

MARCH 6, 2018

Product experts, technical support, and “accounts payable” fall into this category. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. Hierarchy is not a dirty word when structuring your support team. This team includes fewer, more specialized individuals.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98