SmartKarrot

MAY 21, 2021

Additionally, you probably store other types of data, such as behavior data about users’ clicks and actions or information from your CRM. Further, they can help manage customer relations and deal with the incoming inquiries, respond to phone calls and e-mails, and render technical support as and when required.

Chatbots 12

Chatbots Entertainment Analytics Technical Support 12

Global Response

JANUARY 9, 2023

In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technical support, providing payment or billing support, or giving general information. Take notes from these three companies as you develop your B2B customer service strategy.

B2B 62

B2B B2C Customer Service Self service 62

Netomi

JANUARY 5, 2022

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98