SmartKarrot

MAY 21, 2021

Automated Customer Support and Chatbots: Today, you will barely find an online site that does not feature its instant 24×7 live chatbot option. That is where the AI-enabled personal assistants or chatbots are capable of taking up the easy ones whilst the critical ones can be taken up by the human reps.

Chatbots 12

Chatbots Entertainment Analytics Technical Support 12

Global Response

JANUARY 9, 2023

In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technical support, providing payment or billing support, or giving general information. Take notes from these three companies as you develop your B2B customer service strategy.

B2B 62

B2B B2C Customer Service Self service 62

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98