HGS

MAY 27, 2015

Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Kayako

OCTOBER 24, 2018

Multi-channel support to meet customers where they are. One of the biggest shifts in customer support recently is the growth of channels where customers can access (and expect to find) support. Do-it-yourself support. Scalable customer support that grows with your team.

Multi-channel support 49

Multi-channel support Self service Customer Support Enterprise 49

OctopusTech

APRIL 25, 2019

On the other hand, the software support self-service options by creating knowledge bases and portals so that your customers can access the information without getting in touch with an agent. Salesforce Essential offers an affordable subscription package that can support up to 10 users. Multi-Channel Support.

Customer Support 90

Customer Support Gamification Multi-channel support Self service 90

Hodusoft

AUGUST 9, 2023

As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Here’s where multi-tenant contact center software can come in handy.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Netomi

NOVEMBER 8, 2021

Help desk software has a wide range of tools for agents to quickly and accurately access profile data, capture context, analyze sentiment, and provide shortcuts and templates to help customer service reps reply easily. IT or HR support). There are often plans aimed at small businesses to enterprise users. SLA management.

Chatbots 52

Chatbots Enterprise Self service CRM 52

JivoChat

AUGUST 30, 2021

People also use it to access post-sales support and make service requests once they become customers. According to Gartner, the live chat channel is the second most preferred channel for customer service. Genesys for robust enterprise-grade web messaging. Key features: Multi-channel support.

Sales 52

Sales Chatbots Multi-channel support CRM 52