Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager?

Management 91

Management Upselling Coaching Best practices 91

JustCall

APRIL 3, 2023

Client success is not just about solving the customer’s problems but also providing proactive support to help them get the most value from your product/service. According to data, “increasing customer retention rates by 5% increases profits by 25% to 95%.” ” The math and learning are simple.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

SmartKarrot

APRIL 18, 2023

According to a study by Harvard Business Review , increasing customer retention rates by 5%can increase business profits by 25% to 95%. A customer success team can further improve a companies’ sales through engaging in processes that includes upselling and cross-selling to customers. 30% Interview results.

Upselling 10

Upselling Best practices CRM SaaS 10

SmartKarrot

SEPTEMBER 12, 2022

An account manager in 2023 will look to create lasting relationships with customers and keep the trust alive. The account manager needs to take care of and handle one customer or a bunch of assigned customers, improve the client count, and look for new opportunities to upsell or cross-sell.

Accountability 10

Accountability Management SaaS Upselling 10

NobelBiz

MARCH 23, 2022

How many steps do agents have to do to process a customer? Would the solution benefit from a unified CRM? What is the average amount of time each step takes? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included.

contact center solutions 52

contact center solutions Contact Center voip call center software 52