JustCall

MARCH 7, 2023

A well-executed reference library will keep your agents up-to-date on how to best engage customers in a hybrid world and provide them with the tools and support needed for success. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring.

Best practices 52

Best practices Sales Morale Personalization 52

CustomerSuccessBox

APRIL 29, 2022

If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long. The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer.

SaaS 52

SaaS Customer retention Metrics B2B 52

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98