Noble Systems

JUNE 2, 2020

Gain Greater Visibility of Activities – Easily access data to make strategic decisions that impact your contact center operations as well as marketing, sales and service delivery. Read our ebook: Buyer’s Guide To Contact Center Technology. Monitor interactions in real time to provide on-the-spot coaching and improve performance.

Call Center 80

Call Center Management Contact Center First call resolution 80

Interactions

OCTOBER 8, 2020

Customer Experience depends on Agent Experience. Simply put, agent effort translates to customer effort. So if agents are not prepared with integrated backend systems or are using outdated CRM technology to assist customers, it’s going to affect the customer experience.

Contact Center 62

Contact Center Chatbots CRM Best practices 62

Netomi

SEPTEMBER 20, 2021

Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Back-end systems integrations (CRM, OMS, etc.)

Chatbots 126

Chatbots APIs Surveys Analytics 126

Mindtouch

AUGUST 21, 2019

A customer support agent, for example, needs access to the right information that enables them to quickly deliver the best solution to the customer. This could be within their customer relationship management (CRM) suite , an internal-only knowledge base, or some combination thereof. Download the free ebook.

Management 88

Management Self service Chief Customer Officer Chatbots 88

Nicereply

JANUARY 18, 2023

That includes the Nicereply app, which is the highest-rated customer satisfaction survey app at Zendesk Marketplace (you can read more about the most popular survey tools for Zendesk in our free Zendesk Survey Tools Comparison eBook). Free Trial: Available for 14 days Pricing: $19 – $99 per agent/ month. per agent/ month.

Self service 52

Self service Analytics Enterprise APIs 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Setting agreed-upon metrics across different areas of the business — IT, the C-Suite, sales, operations, etc. — How do you boost agent retention? is a good place to start.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

aircall

JULY 7, 2021

This means prioritizing the customer experience pays off now more than ever. Improve sales team conversions. Because call centers are at the front lines of customer interaction, they’re a goldmine for customer data. They also predict possible issues or concerns customers may have about your new product.

Call Center 62

Call Center Analytics Self service Sales 62