TLC Associates

OCTOBER 23, 2019

Are your DIY customer service strategies delivering the best possible results? Though most understand the big ideas and principles behind best-in-class customer service, the struggle to implement them successfully is real. What’s the best course of action? That way, SLAs are kept and customer satisfaction scores increase.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything.

B2C 68

B2C Sales Inbound sales Personalization 68

Tethr

MARCH 22, 2021

In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations. In layman’s terms, we’re talking about when customers call companies to buy things. And what we found is that the best performers in B2C sales exhibit four key behaviors. .

B2C 111

B2C Sales Inbound sales Upselling 111

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything.

B2C 62

B2C Sales Inbound sales Personalization 62

Tethr

APRIL 9, 2021

In this series, we’re unpacking some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. We discussed this idea of disqualifying aggressively, and we found that almost a third of the inbound “sales” volume was from customers who had no intent to buy anything.

B2C 62

B2C Sales Inbound sales Personalization 62

CrazyCall

AUGUST 16, 2019

Ready to level up your sales career? Personal Website. Personal Website. Topics covered: Sales skills, leadership, personal development. For: Sales leaders, AEs, AMs, SDRs, CEOs, and entrepreneurs. Andy Paul is all about accelerating your sales performance. Personal Website. Personal Website.

Sales 115

Sales B2B Coaching Personalization 115