Fonolo

NOVEMBER 22, 2022

Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? It includes 1.5

Call Center 147

Call Center Management Benchmark Contact Center 147

Playvox

NOVEMBER 16, 2021

A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs. Sweaty Betty turned to Playvox to quickly implement, launch, and scale its contact center quality management software.

Quality management 78

Quality management Management Coaching Contact Center 78

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. Let’s take a look at six ways a manager or supervisor can positively impact agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

Call Design

FEBRUARY 10, 2022

While restrictions within Australia differ from state-to-state and continuously change, employing flexible workplace management models has proven to be the most effective course of action. Managing people from home or in the office, and keeping rosters up to date can be very challenging. Greater Flexibility.

Interactive Voice Response 78

Interactive Voice Response Gamification Technology Quality management 78

Serenova

JUNE 5, 2020

With childcare centers and schools closed, navigating the challenges of trying to work productively in shared spaces can mean managing relationships, (often increasing) responsibilities, schedules and personal wellbeing. You can help combat this by dialing up feedback with quality management tools.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75

Enghouse Interactive

FEBRUARY 9, 2021

Personalization (25.8% Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Throughout the course of this blog series, we’ve explored how successful companies think differently. This reduces unsuccessful transfers, time in queue and average handle times (AHT).

Self service 95

Self service Contact Center Chatbots Average Handle Time 95