Customer Service Life

NOVEMBER 15, 2020

My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. Calibrate with contact center leadership, making adjustments to the process until you feel that it’s helping you achieve the mission. How will quality help?

Contact Center 92

Contact Center Engineering Calibration Coaching 92

Callminer

OCTOBER 11, 2018

She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. First contact resolution (FCR) measures might be…”. It’s no secret that many people can’t stand call centers…”. Nate is from Riverdale, NY.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Global Response

DECEMBER 5, 2022

B2B CS means an expansive understanding of everything from software as a service (Saas) to marketing and inventory/warehousing to e-commerce. But multichannel support doesn’t go far enough to ensure care is seamless. Often one channel needs transitional time to remain in the loop.

B2B 62

B2B Customer Service B2C Multichannel 62

Dialer 360

OCTOBER 12, 2018

The contact center as service (CCaaS), a cloud-based consumer experience solution. It allows companies to utilize a call center provider’s software. This is an ideal option for several call centers, offering scalability as operational needs change. This is to run the cloud call center. Contact Center as a Service).

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20

ShepHyken

APRIL 7, 2023

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. As a result, consumers may have lengthier wait times, which could lead to angry customers and helpless support staff.

Advertising 120

Advertising SaaS Wait times Multichannel 120