Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Fonolo

OCTOBER 10, 2018

The bot didn’t just delight and entertain customers who were frustrated with their lack of sleep; it also provided the company with important information about their target customers (specifically, it collected a high volume of their mobile phone numbers). Call Center 101: The Golden Rules of SLAs. Plus so Much More!

Customer Service 104

Customer Service Call Center Entertainment Morale 104

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. Also, hear how Flip AI built their own models using these AWS services. Reserve your seat now!

Engineering 111

Engineering Best practices APIs Government 111

JustCall

MARCH 9, 2023

Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. So how can your business, in such a situation, ensure that your contact center is functioning optimally? The best way is to work with industry-tested strategies that have proven themselves time and again.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40