NobelBiz

MARCH 1, 2021

Today, not only is this centralization no longer necessary but also the implementation of cloud contact center solutions is becoming more prevalent and accessible to all call centers wishing to develop remote work. Hence the question, what are the advantages of Cloud Contact Center Solutions?

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Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. Guardrails, seat belts, car seats, and even helmets are examples of human and physical boundaries that control us from the full impact of a dangerous event. Learn More.

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Babelforce

JUNE 1, 2022

Inbound call centers often handle booking or appointment requests. One-off festivals and events benefit from outsourcing bookings because they typically have to handle a large volume of queries for a short period. It’s not practical for these businesses to hire a team to handle these calls. For example, in the U.S.,

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NobelBiz

SEPTEMBER 30, 2020

This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. Adapting to the new reality became a matter of survival.

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NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully.

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NobelBiz

NOVEMBER 26, 2021

Measuring the performance of a contact center entails examining the efficiency level of each agent as well as the efficiency level of the various departments to guarantee that your contact center is performing. Naturally, having your contact center be as productive as possible is in your best interests.

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JustCall

APRIL 12, 2023

One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud.

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