Noble Systems

AUGUST 8, 2019

Perhaps the biggest being — how to motivate, drive optimal performance and engage a remote workforce? Sustainable engagement is what is required to ensure agents remain happy, want to stay with the company, and are motivated to do more and do better. Gamification can help right from the start.

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Gamification At home agents Contact Center contact center workforce 65

Verint

AUGUST 17, 2017

The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”. The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

USAN

MAY 10, 2022

Following are some helpful workforce optimization strategies for improving agent engagement and the agent experience overall: 1. One emerging trend in contact center workforce management is shift bidding. Gamification. As it turns out, gamification has proven to be a powerful way to bolster agent engagement.

Gamification 52

Gamification Contact Center contact center workforce Employee engagement 52

Verint

FEBRUARY 10, 2016

While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line. After all, those are the people who serve your customers and help determine if they stay loyal or not.

Employee engagement 27

Employee engagement Gamification Customer Experience contact center workforce 27

Verint

AUGUST 23, 2017

You can also try using gamification techniques to support ongoing knowledge and proficiency gains. Are your employees expressing the desire to be more mobile? You can offer options for working remotely with tools that provide anywhere, anytime access to mobile apps, employee portals for human resources information and other sources.

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Gamification Employee engagement Best practices Contact Center 42

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Your employees are used to in-person contact with managers and other team members. We are all learning as we go.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Noble Systems

APRIL 14, 2021

An effective workforce management and scheduling tool helps manage flexible shifts and reduces administration time. Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated.

virtual call center 98

virtual call center Call Center call center solutions call center software 98