Noble Systems
SEPTEMBER 8, 2020
Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience.
Playvox
APRIL 14, 2022
As businesses increasingly focus on customer experiences as a competitive differentiator, contact centers have taken center stage. The quality of customer service experiences is a critical factor in shaping customers’ opinions of a brand and driving loyalty. What is the Goal of Workforce Planning?
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Noble Systems
SEPTEMBER 29, 2020
Read our 101 Intro to Call Center Software to learn more about common technologies and tools. BLOG: How Robotic Process Automation Can Augment Your Contact Center Workforce • read. Automation helps optimize the effectiveness of human workers, improves customer experience, and reduces contact center costs.
NICE inContact
OCTOBER 7, 2019
He details the five key transformations that will dramatically impact the customer experience space, including: Digital Artificial intelligence/self-service Analytics Workforce Cloud. Paul closes with practical advice on how to respond to these paradigm shifts and to turn these changes to a competitive advantage.
Verint
OCTOBER 30, 2017
Top 5 Best Practices for Extending WFO Beyond the Contact Center. November 9; Online Webinar. Verint’s Craig Seebach, vice president, workforce optimization strategy, will present this content at 11 a.m. The contact center is often just the start of the customer’s journey. November 15; Online Webinar.
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