contact center solutions Self service Trends Virtual Agent 
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .
Cisco - Contact Center
AUGUST 3, 2020
Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. ” “Webex Contact Center has allowed us to adapt “agile working” during the current pandemic.”. Read their latest report.
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DMG Consulting
JANUARY 7, 2022
Intelligent virtual agents (IVAs) represent the future of omnichannel self-service, a new standard of voice and digital self-service in a channel-optimized format. It can be used to provide the most current information about the customer journey, which should be a priority for all service organizations.
Avaya
JUNE 24, 2019
Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. We extended collaboration with Avaya A.I.
3CLogic
MAY 26, 2022
According to Adobe’s study into digital trends, many organizations are feeling the effects of not prioritizing the customer experience. Effective customer experience management empowers your virtual agents to support each customer as an individual. Do you have customer service survey results? How is this achieved?
DMG Consulting
FEBRUARY 14, 2022
The inclusion of AI technology in contact center and CX solutions is driving the most rapid pace of innovation, improvement and change ever experienced in the service sector. The Report also provides a maturity model for the service experience in contact centers, looking ahead to the next 15 years.
3CLogic
APRIL 6, 2021
When we think of Natural Language Processing being used in call centers, we typically think of chatbots or even a virtual assistant — an automated voice replacing a human one to handle our customer service needs. This trend is only growing. The Role of Voice Solutions in 2021 & Beyond.
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