NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Wait times Contact Center 105

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. The Cloud. Calibrate regularly.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Enghouse Interactive

JUNE 17, 2020

Through the seamless integration of an omni-channel contact center with an advanced collaboration solution, organizations can now deliver even better levels of customer engagement and more powerful experiences to all. Collaboration Improvements Drive Customer Engagement and Satisfaction.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

Serenova

MAY 29, 2020

You’ll improve customer experience metrics like average handle time and first call resolution. The cloud is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. Calibrate regularly. Gauge your QM process for consistency.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Enghouse Interactive

SEPTEMBER 1, 2020

First Call Resolution for customer inquiries pretreated by automated processes increased resolution by 75% due to improved access to information via supporting tools, with only the exceptional issues routing to live agents.

Self service 79

Self service Contact Center Chatbots First call resolution 79

Enghouse Interactive

OCTOBER 21, 2020

Ensure consistency of response, investigate First Call Resolution (FCR) and Average Hold Time (AHT) variations between agents. Treat Automation like a member of your staff with assigned KPIs, reviews and ongoing re-training.

Self service 76

Self service Contact Center Benchmark Chatbots 76