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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

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9 Contact Center Best Practices for 2020 (and Actionable Tips)

Serenova

You’ll improve customer experience metrics like average handle time and first call resolution. The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

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9 Contact Center Best Practices for 2020 (and Actionable Tips)

Serenova

You’ll improve customer experience metrics like average handle time and first call resolution. The cloud is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. Technology for Cloud Contact Center Best Practices.

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Abandon The Status Quo Now: Microsoft Teams Blog #3

Enghouse Interactive

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. Transform your Contact Center with Microsoft Teams. Blog #3 Seeing is Believing! The tools are here.