Generation Disruptor: Optimizing the Influence of Gen Z on Your Contact Center
Serenova
JUNE 20, 2019
Performance management tools can help here. You can also increase engagement by using gamification techniques to reward them when specific goals are achieved. Solution: Gamification, like what is offered as part of Serenova’s CxEngage Scoreboard , can address FOMO through improved agent engagement. Challenge: FOMO.
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