Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Banking 52

Banking Personalization Technology call center software 52

Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

SharpenCX

AUGUST 7, 2023

Industry standards show agents can handle about two or three live chats at a time, while experienced reps can take on more. As digital natives who grew up with technology get older, they seek support in digital-first channels like SMS, live chat, and social media. Agents are already at their computers. It’s more efficient.

Chatbots 67

Chatbots industry standards Call Center Scripts 67

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SharpenCX

JANUARY 28, 2020

Deploying new call center software impacts every process your team has. What good is new technology if your employees don’t like it or find it hard to use? The technology you use will play a fundamental role in how you deliver service and prosper internally. How well does your vendor know their own technology?

Call Center 69

Call Center call center software Abandon rate Contact Center 69

Hodusoft

MARCH 22, 2024

The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations. HoduCC contact and call center software has garnered recognition as a Category Leader and FrontRunner for call recording solutions in the latest Gartner Digital Markets report.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Hodusoft

AUGUST 2, 2023

Technology costs Technology is the lifeblood of every business, especially contact centers. Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. What is a good cost per call?

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52