Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Hodusoft

MARCH 22, 2024

HoduCC-Call and Contact Center Software Since its inception in 2015, HoduSoft has been at the forefront of innovation, delivering world-class communication products that redefine industry standards. Ask for a Free demo! Ready to maximize your business communication potential?

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

AUGUST 2, 2023

Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. The technology costs can include contact center software , customer relationship management (CRM) systems, business phone systems , call routing software, and more.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

SharpenCX

AUGUST 7, 2023

Industry standards show agents can handle about two or three live chats at a time, while experienced reps can take on more. Discover how live chat can benefit your call center by contacting Sharpen for a demo today. Agents are already at their computers. It’s more efficient. The post Don’t Have Live Chat?

Chatbots 67

Chatbots industry standards Call Center Scripts 67

Hodusoft

JANUARY 24, 2024

Schedule a Demo Data Security and Privacy Concerns Data security and privacy are of utmost importance in the age of personalized banking calls, where technology acts as a catalyst for customized customer interactions. Ask for a Free demo! Want a perfect solution for your business communication needs? Connect with HoduSoft Expert Now!

Banking 52

Banking Personalization Technology call center software 52

Hodusoft

JULY 3, 2023

However, the standard AHT for a call center is typically considered to be about five to seven minutes. As per Call Centre Magazine , the industry-standard AHT is six minutes and ten seconds. Be it call center or contact center software or SMS and email broadcast software, we have the right solutions for you.

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Average Handle Time Abandon rate Call Center Interactive Voice Response 52