VocalCom

FEBRUARY 19, 2018

So how can your brand engage customers effectively through video? Here are five essential tips to consider. Address customer needs. Rather, think about addressing customer needs and delivering solutions through video. For customer support, this might mean creating tutorials that quickly answer customer questions.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

VocalCom

MARCH 18, 2019

According to Forrester, email is actually the most commonly used digital channel for service, with 54% of customers having used it in the past year. Here are six tips for sending perfect emails that your customers will appreciate. It may come as a surprise that a casual tone is best for customer support emails.

Customer Service 59

Customer Service Contact center software Self service Contact Center 59

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

VocalCom

JUNE 19, 2017

Indeed, an eConsultancy report cites that 79% of customers prefer live chat because it provides immediate support, while Forrester claims that 63% of customers are more likely to return to a website that offers live chat over one that does not. Live chat is only beneficial to customers if it’s user-friendly.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

JustCall

FEBRUARY 13, 2023

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. JustCall Overview JustCall is a VoIP business phone system and contact center software.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52