NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. Table of Contents What is a Debt Collection Agency and How does it Work?

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

Ansafone

MAY 27, 2022

It’s crucial that government agencies continuously build credibility among citizens. In order to make this possible, a noteworthy agency must operate an efficient system for communication with constituents. The question is: how can an agency ensure it’s establishing this credibility?

Government 62

Government Contact Center outsourcing Interactive Voice Response 62

Global Response

OCTOBER 28, 2022

All organizations must adhere to a set of guidelines, rules, and regulations that are specific to their industry as part of their operations. Violation of these standard regulations often results in lawsuits, federal fines, and social media backlash. Government regulations change. Industry-specific regulations.

Government 62

Government Education Call Center Best practices 62

Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. In US government, this score languishes at 4.5. All this makes providing the very best customer service in government no easy feat. Employees are often left frustrated as their attempts to improve customer service in government are thwarted.

Government 76

Government Best practices Customer Service Chatbots 76

Calltools

JUNE 23, 2021

As someone who owns or manages a call center, you know better than most that poor decisions can ruin a business’s reputation. Bad actors within the call center industry have made it necessary for the U.S. The robocall litigation could literally change the way that many call centers operate.

Call Center 52

Call Center Telemarketing Interactive Voice Response Government 52

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. For more updates on the contact center space, check out our Blog section.

Call Center 52

Call Center Contact Center Government Banking 52

Comm100

MAY 1, 2018

Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. And Millennials have blamed Baby Boomers for the current state of the housing market , climate change , and Brexit. Source: The Wall Street Journal. Baby Boomers.

Management 41

Management Education Surveys Government 41