contact center associations, Education and Management

Keys to Contact Center Consistency and Compliance

Call Center Weekly

NOVEMBER 9, 2017

By Mike Aoki I recently had a conversation with Brad Sellors, Managing Director at InfiniteKM , regarding knowledge management systems (KMS), consistency and compliance. Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers.

Contact Center

Contact Center contact center associations Banking Education

Reaching Out to Improve the B2B CX

The Northridge Group

JUNE 2, 2023

They are more educated about the purpose of your outbound calls, and they base their expectations about what the overall experience should be on prior knowledge. If the customer is large and/or makes many purchases, they may need an account manager to also work out logistics for them.

B2B

B2B B2C Contact Center contact center associations

Customer Contact Central

Keys to Contact Center Consistency and Compliance

Reaching Out to Improve the B2B CX

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