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Keys to Contact Center Consistency and Compliance

Call Center Weekly

So, they both give consistent answers to educate their customers. a Canadian training company that helps contact centers improve their sales and customer retention results. A common challenge is having dealer staff giving different answers than head office Agents. Mike Aoki is the President of Reflective Keynotes Inc.,

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Reaching Out to Improve the B2B CX

The Northridge Group

They are more educated about the purpose of your outbound calls, and they base their expectations about what the overall experience should be on prior knowledge. Having contact center associates proactively reach out to deliver good news to customers can make a big difference and is a smart approach.

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"Follow the Leader", Featuring Matt Beckwith

Contact Center Geek

Although I have great respect for educators (and economists, too) I am thrilled that my education and career took me on a different path. Matt also serves as a steering committee member for the Northern California Contact Center Association. I have no doubt that learned empathy through working in customer service.