NobelBiz

SEPTEMBER 26, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob. It extends IVR functionality to text-based channels like emails and SMS.

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

Solvvy

OCTOBER 12, 2022

Here are some of the ways that businesses and organizations are using AI chatbots: Call routing: Businesses that use interactive voice response (IVR) can use AI chatbots to route calls more accurately, saving time and money by shortening the time from customer requests to resolutions. . The Best is Yet to Come.

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

Taylor Reach Group

MAY 7, 2019

You may find that call volumes and activity in the IVR, for example, builds one or more intervals before the queues open or continues at a high level following the closing of the queue. Upsell or customer retention opportunities? These can both be examples of scenarios when earlier opening or later closing may make sense.

Contact Center 98

Contact Center Consulting Consulting Upselling 98

VocalCom

JULY 15, 2019

What is your brand’s typical response time in this situation? You can use a map to anticipate the needs of customers at each step and consider all the possible outcomes when you interact with them. By consulting customer feedback and data, you can also apply information you have already learned about actual experiences.

Journey mapping 48

Journey mapping Contact center software Interactive Voice Response Upselling 48

NobelBiz

JULY 10, 2023

Say hello to personalized interactions, predictive analytics, and efficient workflows. Brad Butler, Contact Center Software Consultant @NobelBiz Advantages of Using AI in Lead Generation for Call Centers The advantages of utilizing AI in lead generation for call centers are profound and game-changing.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

EPIC Connections

SEPTEMBER 10, 2018

Many clients, vendors, and even consultants get caught in traps during the design and implementation phases. IVR routing and self-service goals. Systems and management tools: IVR, QA, WFM, speech analytics. But with so many variables and configurations involved, identifying your contact center needs can be a tricky process.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

JustCall

APRIL 5, 2023

They could also include customer experience of the purchasing process and any consultation, feedback, and troubleshooting. A study found that companies that implemented a customer success program experienced double the number of customer interactions as compared to before. Customer churn is an important customer success metric.

Management 52

Management CRM Analytics Customer retention 52