CSM Magazine

MARCH 5, 2024

The global healthcare IT market is growing, poised to reach $1.8 As the number of smartphone users grows, so does its application in healthcare. A patient engagement mobile app has the potential to revolutionize healthcare delivery. Increased engagement: apps can make healthcare more engaging and interactive for patients.

Healthcare 52

Healthcare Education Gamification Consulting 52

DMG Consulting

JUNE 11, 2019

DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

DMG Consulting

AUGUST 9, 2018

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Virtual Agent 48

Virtual Agent Consulting Consulting Interactive Voice Response 48

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Gamification Contact Center 122

GetFeedback

APRIL 17, 2019

For example, Dynamics 365 allows using Gamification that presents work in the form of a game to engage agents into grasping the tool’s rich functionality and make them more productive, thus solving customer problems faster. Still, having all this in common, they do offer unique features.

Customer Service 102

Customer Service CRM Self service Gamification 102

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. who interact with them.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

COPC

MARCH 23, 2020

Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. Cyndy Edwards, one of COPC Inc.’s

At home agents 52

At home agents Consulting Consulting Government 52