CCNG

MAY 27, 2021

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Call Design

AUGUST 25, 2021

If you’re a manager within a sizable workforce, you’ve likely heard of gamification. While gamification has only been around for a short time and used by large scale organisations, a growing wave of smaller workplaces appear to be adopting this technology in recent years. The gamification industry had a US $9.1

Gamification 145

Gamification Employee engagement Surveys Consulting 145

Call Design

OCTOBER 29, 2021

Building engagement and improving productivity simultaneously is however no easy feat. Channel Engagement. Gamification represents one of the fastest growing methods of building engagement with 60% of agents reporting that they felt more engaged after gamification had been introduced into their training and work.

Gamification 78

Gamification Customer Service Consulting Consulting 78

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. That’s why customer service agents need to be present, active, and alert on these channels. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ProProfs Blog

JUNE 30, 2020

Shep Hyken is customer service and experience expert, an award-winning keynote speaker, a New York Times and Wall Street Journal bestselling author and the Chief Amazement Officer of Shepard Presentations, which he founded in 1983. How to Revolutionize Customer Employee Engagement with Big Data and Gamification.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

JustCall

MARCH 14, 2023

Each employee should know what is expected from them. B) Provide Regular Feedback and Recognition Regular feedback plays a significant role in ensuring employee engagement. Employees feel valued when the work they put in is validated. This helps boost employee productivity, as happy employees are productive employees.

Gamification 52

Gamification Call Center Morale Contact Center 52

RapportBoost

DECEMBER 10, 2018

So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? 100, one of our clients, an online pharmacy who allows customers to consult pharmacists so that they can diagnose and recommend some products.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40