TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Gamification Contact Center 122

Livepro

JULY 17, 2018

livepro’s third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Topic: ‘Using Analytics to improve Customer Experience’. Topic: ‘Customer Experience Measurement’.

Transportation 40

Transportation Government Multichannel Consulting 40

COPC

MARCH 23, 2020

This is primarily because they use cloud-based telephony and support systems, and also because many of them already have experience with running Work-At-Home environments as part of their “business as usual” operations. s Senior Consultants, has supported many Work-At-Home environments over the last ten years.

At home agents 52

At home agents Consulting Consulting Government 52

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

NobelBiz

MAY 22, 2022

Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. Effective workforce management leads to a better customer experience, cost savings, and, probably most importantly, higher employee engagement and attrition. Determine your geography (how wide a web you can cast?)

call center workforce 52

call center workforce Call Center Management Gamification 52