Consulting Customer emotions Journey mapping Strategy 
Beyond Philosophy
DECEMBER 11, 2020
Once you realize that emotions are a significant part of the process, it is time to work them into your business strategy. Today, I will talk about five rules for measuring and managing customer emotions that we shared on a recent podcast. The 5 Rules for Measuring and Managing Customer Emotions.
Beyond Philosophy
DECEMBER 5, 2020
The Five Rules for Measuring and Managing Customer Emotions. Ignoring emotion in your Customer Experience strategy is a big mistake and one you can’t afford to make. Incorporating ways to measure and manage customer emotions is critical for your business strategy today. How can we help?
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Beyond Philosophy
FEBRUARY 3, 2022
Journey mapping can be a tricky thing for organizations. Organizations often think that doing a journey map of their experience will be the answer to life, the universe, and everything. . If we think about why we do journey mapping, one of the big reasons is to alleviate blind spots within the team.
Beyond Philosophy
OCTOBER 15, 2022
You’ll remember that Customer Science is the fusion of data, the behavioral sciences, and artificial intelligence (AI). Today, we will discuss what role AI plays in predicting customer emotions and how they affect customer behavior. Customer Experience Information & Resources. AI isn’t perfect.
Beyond Philosophy
JULY 13, 2021
A winning strategy for outsourcing, in general, is to own the third-party-provided experience. Therefore, how they measure success tends to be transactional, aka, how much the call center expense was reduced, not experiential, aka, how it makes a customer feel. appeared first on CX Consulting. Subscribe today right here.
Beyond Philosophy
AUGUST 1, 2019
I believe it is crucial to do more than discuss your theories about Customer Experience strategy. In other words, theories are fascinating but falderal unless you implement them in your Customer Experience. It starts with understanding the customer journey and how they feel during the different moments of their experience.
Beyond Philosophy
JULY 2, 2020
Review your strategy. Redesign your Journey Maps. What nudges to customer journeys do you have that reflect the new normal and the new emotions people have during it. The post Re-Imagining Your Customer Experience in a Time of Change appeared first on CX Consulting. ” Dallasnews.com.
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