The Hybrid Contact Center Workforce of 2030
DMG Consulting
JANUARY 3, 2020
The Hybrid Contact Center Workforce of 2030. But because it is a robot that’s malfunctioning, you don’t need to give it a warning; you do need to get it fixed rapidly, as it’s hurting your customer service performance. WHAT YOUR WORKFORCE WILL LOOK LIKE. The contact center workforce has already started to change.
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