Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Most of customer journey maps focus solely on customers. Therefore, you can never fully determine it.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64