Construction Customer Service Morale Time management 
ShepHyken
JULY 1, 2016
Feedback from customers and opinions of management can all be skewed due to a limited perspective. Frontline employees in the thick of everyday customer service may see or speak to 100+ clients a day, which gives them valuable insight into your business. Many of these principles are universal.
NobelBiz
SEPTEMBER 12, 2023
Unlike “Hold” “Wait” or “ Average Handle – AHT ” times, this metric concentrates solely on the productive interaction between the two parties. A lower ATT typically indicates quicker issue resolution and streamlined customer service. Well, they’re not!
Comm100
NOVEMBER 8, 2017
So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Customer service can require a lot of it. Sometimes customers ramble on and take a while to get to the point.
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